Mariscal Lamar Airport is located within the city, just two kilometers from the hotel. We will gladly meet you upon arrival: please send your airline, flight number, arrival time, and a contact phone number at least five days in advance to info@parcroyalhotel.com or via WhatsApp at +593 98 274 9546. The transfer is included in some rates. For other rates, the cost is USD 15 plus tax per trip for one to three passengers, and USD 5 plus tax for a fourth passenger.

Yes. The hotel offers complimentary private parking, with one space per suite, about 200 meters away. When you arrive, you can stop in front of the hotel entrance: our team will help you with your luggage while you park your vehicle at your leisure.

Cuenca sits at about 2,500 meters above sea level, among the mountains of the Andes. The climate is mild year-round, with cool mornings, pleasant middays, and cold nights. We recommend bringing layers and a light jacket for the evening. During your first few days, you may feel the altitude when walking: take it easy and drink water frequently. In your suite, hot water is available instantly, and you may request a portable heater at reception whenever you wish.

We suggest starting with the French Trail, a twelve-stop walking tour that begins at the hotel's door and reveals the historic affinity between Cuenca and France. The route reaches Calle Larga, at the top of El Barranco, the slope that descends to the Tomebamba River, the largest of the four rivers that run through the city. Outside Cuenca, about 30 kilometers away, Cajas National Park offers high-altitude lakes and páramo landscapes. Our reception team can recommend restaurants, book a table for you, or help you plan your outings.

Very little. Street-facing suites have soundproof windows: from them you can take in the life of the historic center while barely hearing it. Interior suites receive natural light from within the building and also have soundproof windows, which makes them the quietest in the hotel.

Yes. All suites feature a living area, a desk, and high-speed Wi-Fi (over 300 Mbps). For business meetings, the hotel offers a room equipped with a screen. If you are looking for maximum tranquility, we recommend the Royal Suite, which shares the third floor only with the Presidential Suite.

The Presidential Suite: two bedrooms, each with its own bathroom—one with a King bed and the other with a Queen bed—plus a living room and dining area for four. The master bedroom offers a view of the domes of the New Cathedral. Like all suites, it also includes a small double (1.5-size) sofa bed for an additional guest.

All suites feature a walk-in shower and, with the exception of the Penthouse, are accessible by elevator. Due to its spaciousness, the Presidential Suite is the most comfortable for getting around in a wheelchair. Since some suites have more limited space, we recommend contacting us before booking so we can assign the most suitable one.

Each suite accommodates two adults, while the Presidential Suite accommodates four. All suites feature a small double sofa bed for one extra adult or up to two children. There is a charge of USD 60 plus tax per night for an extra guest, including breakfast. For children under 5, the children's policy detailed below applies.

Children under 2 stay free of charge if sharing their parents' bed; a crib is also available for USD 30 plus tax per night. Children aged 2 to 4 stay free of charge; only the children's breakfast is charged, at USD 15 plus tax per night. From age 5, children are considered an extra guest.

Published rates are per night and include the Parc Royal breakfast. A 15% VAT and a 10% service charge, which is distributed among the hotel staff, are added before the booking is confirmed. Foreign tourists may qualify for a 0% VAT rate on accommodation if they entered the country as tourists within the 90 days prior to their stay and do not hold residency in Ecuador. The benefit is applied when the bill is issued at check-out, upon presentation of the passport showing the record of entry into the country.

Spanish and English, 24 hours a day.

Due to the building's characteristics, we only accept certified service animals weighing up to 7 kg, one per reservation and only in the Penthouse, which features a private terrace. A service animal certificate, current vaccination records and health certificate, and a USD 200 credit card deposit are required. The service costs 15% of the suite rate plus tax and includes a bed, food and water bowls, and waste bags.